Lifetime Warranty

Thank you for choosing Wellnk-iot products. We are committed to providing the highest quality and service to our customers. This document outlines the terms and conditions of our Lifetime Warranty and explains how you can make a warranty claim.

Warranty Coverage

Our Lifetime Warranty guarantees that our product will be free from defects in materials and workmanship for the lifetime of the original purchaser. This warranty is non-transferable and applies only to the original purchaser.

What Is Covered

  • Defects in materials
  • Defects in workmanship
  • Malfunctions or failures during normal use
  • Damage caused by accidents or natural disasters

What Is Not Covered

  • Discontinuation of our sim card data service

How to Make a Warranty Claim

  1. Proof of Purchase: You must provide proof of purchase to validate your warranty. Acceptable forms of proof include a sales receipt or order confirmation email.
  2. Contact Us: Reach out to our customer service team to initiate a warranty claim. You can contact us via:
    • Email: support@wellnk-iot.com
    • WhatsApp Business: +86 158 1866 7373
  3. Description of Issue: Provide a detailed description of the issue you are experiencing with the product. Include any relevant photos or videos if possible.
  4. Return the Product: Normally it's not necessary to return the product. If instructed by our customer service team, return the product to us for inspection. We will provide you with instructions on how to ship the product back to us.

Warranty Resolution

Upon receiving your product, our team will inspect it to determine the cause of the issue. If the product is found to be defective and covered by the warranty, we will:

  • Replace the defective or damaged parts at no cost to you, or
  • Replace the product with a new or refurbished product of equal or greater value

Important Notes

  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  • We are not responsible for any incidental or consequential damages arising from the use of our product.
  • This warranty does not affect your statutory rights.

Thank you for your trust in our product. We are dedicated to ensuring your complete satisfaction.